Exceptional customer service isn’t just a value-add—it’s a strategic imperative. Microsoft Dynamics 365 Customer Service equips organizations with a powerful, flexible platform to streamline support operations, enhance agent productivity, and deliver consistent, personalized service across every channel.
In this guide, we break down the full scope of what Dynamics 365 Customer Service offers—from its core architecture and AI-powered features to omnichannel capabilities and integration with Microsoft’s Power Platform.